Frequently asked questions

How do I install the app?

On which devices can the Campercontact app be installed?

Why can't I install the app on my device?

Why can't I update the app on my device?

How do I create a Campercontact account?

Why can I not use the app without creating an account?

Can I log onto different devices with the same account at the same time?

How do I find out which email address I used to register for Campercontact?

How do I change my personal data?

How do I change my e-mail address?

I have forgotten my password, what now?

What subscriptions do you offer?

How do I buy Campercontact PRO+ in the app?

With which payment methods can I purchase Campercontact PRO+ in the app?

How do I make sure I always have the latest version of the app?

How do I buy Campercontact PRO+ via the website?

With which payment methods can I purchase Campercontact PRO+ on the website?

How do I know if I bought Campercontact PRO+ via the app or via the website?

How do I add a payment method?

How does upgrading from PRO to PRO+ work?

How do I see until when I have PRO+?

What will happen after the end date of my PRO+ version?

Can I restore my PRO+ purchase?

Can I get a refund?

How do I cancel Campercontact PRO+?

How do I delete my account?

What will happen to my data when I delete my account?

Can I use social login (sign in with Google/Apple) with an existing account?

If I want to log in to an existing Campercontact account with Google/Apple, do the email addresses need to be the same?

Can I switch back to logging in with an email address and password after logging in with Google/Apple?

How do I log in via the app?

How do I search and filter in the app?

Why does the app not recognise my search term in offline mode?

How do I change the language of the app?

How do I know which version of the app I am using?

Can I use the app offline (without an internet connection)?

How do I switch between online and offline mode?

I would like to download an offline map. Can I see how large the files are that I am downloading?

Can I store the offline maps including all motorhome sites on an SD card?

I have an Android, but I don't see an option to save offline countries on my SD card.

Can I continue to use the app while downloading a country for offline use?

Does the download of an offline map continue when I leave the app?

Why does it take so long to download offline countries?

The download of my offline map remains stuck at a certain percentage. How is this possible?

Can I update the downloaded offline maps as well?

Can I delete the data of a country that I have downloaded for offline use?

Which apps can I use to navigate to a location from Campercontact?

Also, using the 'route button' in the app, can I navigate to a site if I use the app offline and am therefore offline?

How do I get the latest motorhome site information?

How can I see locations near me?

What should I do if my location can’t be determined (correctly)?

I have a new phone. What happens to my favourites and Campercontact PRO+ subscription?

Where can I find my favourites?

Can I view my favourites if I am in offline mode (without an internet connection)?

How do I delete a favourite location?

What are the differences between the app and the Campercontact website?

How do I log in to your website?

What is the difference between the free version (FREE-version) and the PRO+ version?

How can I tell whether I am using the FREE-version or the PRO+ version?

I would like to create a route myself. Is that possible?

Is there somewhere I can see the changes, locations, reviews and photos I have submitted?

Can I install the locations that are in Campercontact onto my navigation system?

I would like to add a location, photo or a review or change information.

I am not receiving any emails from Campercontact.

Do you offer Motorhome Routes?

Which motorhome routes do you offer?

What do you get with a Campercontact route?

Can you buy a Campercontact route separately?

I don't have PRO+, but I have bought routes. Can I see these routes again?

How are motorhome routes created?

Where can I find all routes in my Campercontact PRO+-account?

Can I use my motorhome route offline?

What does booking on demand mean? How is it different from direct booking?​

How long does it take to receive a response from the campsite?​

I have made a request but have not received a confirmation. What should I do?​

Can I change or cancel my request later?​

Do I have to pay immediately when I put in my request?​

What types of sites can you find on Campercontact?

I see that you offer sites where it is officially not allowed to stand? Is this correct? (Wild camping)

What is a claimed site?

As a Campercontact user, will I receive discounts on motorhome sites?

What does (the filter) ‘camping behaviour’ prohibited’ mean?

I have a question that is not in this list. How can I reach you?

I have a complaint. Tell me about your complaint policy.

How do I add my motorhome site, campsite or service area to Campercontact?

Which email address is paired to my location?

I want to log in to the manager account, but I get the message 'something went wrong'. What can I do?

How do I change my motorhome site page's data?

I don’t have permission to change (certain) information through my manager account. What do I do?

How do I add opening hours and prices?

How can I delete a photo?

How do I know when a new review is published?

How can I reply to a new review that someone has published about my motorhome site?

Someone has wrongfully published a review or has published an inappropriate review. What can I do about this?

What can't I do in my manager account?

Can I advertise on Campercontact?